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Intrada Soundtrack Forum :: View topic - SpaceCamp - faulty discs pressed, replacements offered
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SpaceCamp - faulty discs pressed, replacements offered
http://intrada.net/phpBB2/viewtopic.php?f=4&t=3612		 Page 1 of 5
Author:  Basil [ Fri Aug 20, 2010 9:17 pm ]
Post subject:  SpaceCamp - faulty discs pressed, replacements offered
If you go and take a read at the newest entry on Doug's Corner...


Doug's generosity in light of Sony pressing bad SpaceCamp discs really deserves recognition here. Intrada pays for postage and we don't have to send back our defective discs. It means a lot for a business to really go out of their way like this to please their customers. I certainly am... but it's not as if Intrada has ever let me down, either. :)


Although, I ordered my copy from Screen Archives. Does it matter where we ordered SpaceCamp from? Can we still request replacements nonetheless?
Author:  American Nightmare [ Fri Aug 20, 2010 9:19 pm ]
Post subject:  Re: SpaceCamp is defective
Author:  steve woolston [ Sat Aug 21, 2010 1:07 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
Wow. Applause to Intrada for caring about quality and customer. Bravo.

Being a UK buyer, I probably won't receive the first disc for another week yet, and I'll obviously wait to see if I notice before requesting.

Cheers
Author:  CocoNut Joe [ Sat Aug 21, 2010 2:00 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
Class Act Doug...that shows why I chose intrada as my second home to be :)
Author:  Nicolai P. Zwar [ Sat Aug 21, 2010 2:34 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
That is way above average customer support. In any case, my order of SpaceCamp (Sales Order # 84376SO ) is still "pending fulfillment). If there is a problem with the disc, I am perfectly willing to delay the order until the replacement discs have arrived.
Author:  moontrekker [ Sat Aug 21, 2010 4:20 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
Thanks Doug , Ill be sure to listen quite closely, I ordered mine the last minute so Ill be getting mine probably next week sometime, Class One Service , as usual.
Author:  Ivan [ Sat Aug 21, 2010 10:43 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
I have bought Spacecamp from an online shop, I'm from Italy.
What should I do to get the correct version?
Author:  TerraEpon [ Sat Aug 21, 2010 12:34 pm ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
Dammit, my reply last night got eaten.

Of course it's great that Intrada is footing the shipping bill, but really the one who should be paying that should be the one who made the error in the first place (which they are at least paying for the repressing, I assume)
Author:  John Johnson [ Sat Aug 21, 2010 1:03 pm ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
Doug,
Thanks for the heads-up.
I'm waiting for my copies to arrive. I'll let you know if the discs are faulty.
Author:  John Johnson [ Sat Aug 21, 2010 3:20 pm ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
I received my two copies today. I can confirm that on Track 12 about 30 seconds in, there is a jump. I also tried my second disc and the same thing is present there. My order number was 825-83827SO.
Author:  WorkingWithKnives [ Sat Aug 21, 2010 4:43 pm ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
I hear it at exactly 29 seconds. Sounds like an LP jumping a groove. It's definitely there. Listened three times in order to pinpoint the exact spot.
Author:  moontrekker [ Sun Aug 22, 2010 4:39 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
bump
Author:  Herbert Kindler [ Sun Aug 22, 2010 5:46 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
When Doug needs to approve a new master, all copies have this fault and it was not a fault of the pressing plant.
Author:  Azella [ Sun Aug 22, 2010 6:47 pm ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
I concur. This is a classy effort on Intrada's part. May the best of wishes continue to stick with their endeavors.
Author:  Tai-Pan [ Mon Aug 23, 2010 6:58 am ]
Post subject:  Re: SpaceCamp - faulty discs pressed, replacements offered
Wow, Intrada, you simply never cease to amaze me.


I have one question, are we to contact you directly, or make mention of the sound glitch in this thread to get the replacement?
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